SUPPLEMENTAL PRIVACY NOTICE FOR CALIFORNIA RESIDENTS
This Supplemental Privacy Notice for California Residents supplements the information in the Policy above, and except as provided herein, applies solely to California residents (as defined by the California Consumer Privacy Act (as amended, the “CCPA”)). It applies to “personal information” (as defined by the CCPA) that we collect on or through the Platform and through other means (such as information collected offline, in person, and over the telephone). It does not apply to business information that does not constitute personal information we collect from Service Professionals in their capacity as Service Professionals. This Supplemental Privacy Notice for California Residents also does not apply to current or former employees of QuackQuack Professional Services, Inc. (“QuackQuack”), independent contractors, or job applicants to jobs at QuackQuackF
How We Collect, Use, and Disclose Personal Information
The CCPA requires us to disclose information regarding the categories of personal
information and sensitive personal information that we have collected about
California consumers, the categories of sources from which we collect personal
information, the business or commercial purposes (as each of those terms is defined
by the CCPA) for which we collect personal information, and the categories of parties
to whom we disclose personal information.
Throughout this Policy, we describe the specific pieces of personal information and
sensitive personal information we collect, the sources of that information, and how
we disclose it. Under the CCPA, we also have to provide you with the "categories" of
personal information and sensitive personal information we collect and disclose for
“business or commercial purposes” (as those terms are defined by the CCPA).
As described further in the Policy above, the following table provides information
about our practices in the 12 months leading up to the effective date of this Policy in
relation to the categories of personal information that we generally collect from
California and Colorado residents, the sources of the information, the purposes for
which we use the information, and the categories of third parties to whom we
disclose personal information for a business purpose.
| Category of Personal Information Collected | Categories of Sources of Personal Information | Purposes of Use | Categories of Other Parties to Whom We Disclose this Personal Information |
|---|---|---|---|
| Identifiers (such as account information, name, email address, address, phone number, or social network account and profile data) | You Your use of our services and the automatic collection from you that your use prompts Affiliates | Providing our services, including to enable you to find a Service Professional to provide services to you | Agents/service providers Affiliates Service Professionals (pursuant to a |
| address, address, phone number, or social network account and profile data) | automatic collection from you that your use prompts Affiliates Unaffiliated Parties (such as agents/service providers, or other users) | Professional to provide services to you Fixing and improving our services Personalizing content Marketing and advertising Administering surveys, sweepstakes, promotions, or contests Communicating with you Analyzing use of our services Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of our services, breaches or potential breaches of terms and policies Running internal trainings of QuackQuack personnel With your consent | Service Professionals (pursuant to a request by you for professional services) Consumers Other parties, including potential users |
| Commercial information (such as transaction data) | You Your use of our services and the automatic collection from you that your use prompts Affiliates Unaffiliated Parties (such as agents/service providers, Service Professionals, or other users) | Providing our services, including to enable you to find a Service Professional to provide services to you Fixing and improving our services Personalizing content Marketing and advertising Administering surveys, sweepstakes, promotions, or contests Communicating with you Analyzing use of our services Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of our services, or breaches or potential breaches of terms and policies | Agents/service providers Affiliates Service Professionals (pursuant to a request by you for professional services) Consumers Other parties, including potential users |
| Financial data (such as payment information) | Affiliates Unaffiliated Parties (such as agents/service providers, Service Professionals, or other users) | Providing our services, including to enable you to find a Service Professional to provide services to you Fixing and improving our services Personalizing content Marketing and advertising Administering surveys, sweepstakes, promotions, or contests Communicating with you Analyzing use of our services Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of our services, or breaches or potential breaches of terms and policies With your consent Legal compliance Providing our services, including to facilitate communications between you and Service Professionals Fixing and improving our services Analyzing use of our services Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of our services, or breaches or potential breaches of terms and policies With your consent Legal compliance | Agents/service providers Affiliates Service Professionals (pursuant to a request by you for professional services) Consumers Other parties, including potential users Agents/service providers; payment processors Affiliates Service Professionals (e.g. where limited information is conveyed when you make a payment on the Platform) |
| Internet or other network or device activity (such as IP address, unique device, advertising, and app identifiers, browsing history or other usage data) | You Your use of our services and the automatic collection from you that your use prompts Affiliates Unaffiliated Parties (such as agents/service providers) | Providing our services, including to facilitate communications between you and Service Professionals Fixing and improving our services Analyzing use of our services Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of our services, or breaches or potential breaches of terms and policies With your consent Legal compliance Providing our services, including to enable you to find a Service Professional to provide services to you Fixing and improving our services Personalizing content Marketing and advertising Analyzing use of our services Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of our services, or breaches or potential breaches of terms and policies With your consent Legal compliance | Agents/service providers; payment processors Affiliates Service Professionals (e.g. where limited information is conveyed when you make a payment on the Platform) Agents/service providers Affiliates Other parties |
| Location information (general location, and, depending on your device settings and permissions, precise geolocation information) Sensory information (such as audio recordings if you call our customer service) | You Your use of our services and the automatic collection from you that your use prompts Affiliates Unaffiliated Parties (such as agents/service providers) You Affiliates Unaffiliated Parties (such as agents/service providers) | Providing our services, including to enable you to find a Service Professional to provide services to you Fixing and improving our services Personalizing content Marketing and advertising Analyzing use of our services Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of our services, or breaches or potential breaches of terms and policies With your consent Legal compliance Providing our services, including to enable you to find a Service Professional to provide services to you Fixing and improving our services Personalizing content Marketing and advertising Analyzing use of our services Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of our services, or breaches or potential breaches of terms and policies With your consent Legal compliance Providing our services, including to enable you to find a Service Professional to provide services to you Fixing and improving our services Analyzing use of our services Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of our services, or breaches or potential breaches of terms and policies Running internal trainings of QuackQuack personnel With your consent Legal compliance | Agents/service providers Affiliates Service Professionals (general location only) Consumers (general location only) Other parties, including potential users (general location only) Agents/service providers Affiliates Other parties |
| Inferences about your project preferences and traits | You Your use of our services/automatically collected from you Affiliates Unaffiliated Parties (such as agents/service providers) | Providing our services, including to enable you to find a Service Professional to provide services to you Fixing and improving our services Analyzing use of our services Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of our services, or breaches or potential breaches of terms and policies Running internal trainings of QuackQuack personnel With your consent Legal compliance Providing our services, including to enable you to find a Service Professional to provide services to you Fixing and improving our services Personalizing content Marketing and advertising Analyzing use of our services Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of our services, or breaches or potential breaches of terms and policies With your consent Legal compliance | Agents/service providers Affiliates Other parties |
| Other information that identifies or can be reasonably associated with you (such as user generated content, e.g., reviews) | You Your use of our services/automatically collected from you Affiliates Unaffiliated Parties (such as agents/service providers) | Providing our services, including to enable you to find a Service Professional to provide services to you Fixing and improving our services Personalizing content Marketing and advertising Analyzing use of our services Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of our services, or breaches or potential breaches of terms and policies With your consent Legal compliance Providing our services, including to enable you to find a Service Professional to provide services to you Fixing and improving our services Personalizing content Marketing and advertising Administering surveys, sweepstakes, promotions, or contests Communicating with you Analyzing use of our services Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of our services, or breaches or potential breaches of terms and policies Running internal trainings of QuackQuack personnel With your consent Legal compliance | Agents/service providers Affiliates Service Professionals (e.g. where you provide the information to Service Professionals through the Platform) Consumers Other parties, including potential users |
| Social Security number and/or driver’s license information | You | Providing our services, including to enable you to find a Service Professional to provide services to you Fixing and improving our services Personalizing content Marketing and advertising Administering surveys, sweepstakes, promotions, or contests Communicating with you Analyzing use of our services Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of our services, or breaches or potential breaches of terms and policies Running internal trainings of QuackQuack personnel With your consent Legal compliance Verifying Service Professionals’ identity Legal compliance | Background check/identity verification service provider For legal/safety purposes |
Some of the categories of personal information described above are also “sensitive personal information,” as that term is defined in the CCPA. The sensitive personal information we may have collected in the preceding twelve months are: (1) account log-in and password or other credentials allowing access to your account; (2) certain user-to-user communications made through our Platform, including Member-to-Member text messages; (3) precise geolocation; (4) Social Security number; and (5) driver’s license number. The CCPA provides you with the right to limit certain uses and disclosures of your sensitive personal information. You may limit the use of precise geolocation for advertising purposes by opting out of the “sale” or “sharing” of such information, as discussed below. We do not use or disclose any other sensitive personal information for purposes that are subject to the right to limit. We may combine the information we collect (“aggregate”) or remove pieces of information (“de-identify”) to limit or prevent identification of any particular User or device. We may use or disclose this aggregated or de-identified information in our discretion.
Your CCPA Rights
If you are a California resident (as defined by the CCPA), you may have the right to request that we:
• Provide you the categories of personal information we have collected or disclosed about you; the categories of sources of such information; the business or commercial purpose for collecting, “sharing” or “selling” your personal information as those terms are defined by the CCPA; the categories of third parties to whom we disclose or “sell” or with whom we “share” personal information; and the categories of personal information we “sell” or “share.”• Provide access to and/or a copy of certain personal information we have about you.
• Delete certain personal information we have about you.
• Correct inaccurate personal information we have about you.
You may have the right to receive information about the financial incentives that we offer to you, if any. You also have the right to not be discriminated against (as provided for in California law) for exercising certain of your rights referenced herein. Certain information may be exempt from such requests under applicable law. In addition, we need certain types of information so that we can provide our services to you. If you ask us to delete it, you may no longer be able to access or use our services. To exercise any of these rights, you may submit a request at [email protected] or visit https://help.QuackQuack.com/data-privacy. You will be required to verify your identity before we are able to fulfill your request, for instance by logging into the QuackQuack platform. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You may still need to verify your identity directly with us. You also have the right to opt out of “sales” and “sharing” of your personal information as described below. “Sales” of personal information. QuackQuack may disclose certain identifiers (like IP address and email address), internet or other electronic network activity information (like information regarding an individual’s browsing interactions on the Platform), and commercial information (like the fact that a browser visited a page with home improvement tips) to certain analytics, advertising, and marketing providers in ways that may be considered “sales” under the CCPA. QuackQuack also discloses Consumers’ identifiers (like name) and general location information (like zip code) to select Service Professionals to better enable those Consumers to find a Service Professional who can provide a service the Consumer has expressed interest in. Under the CCPA, these may be considered “sales” of your personal information. “Sharing” personal information. Under the CCPA, “sharing” is defined as the targeting of advertising to a consumer based on that consumer’s personal information obtained from the consumer’s activity across websites. We “share” information for these purposes to provide more relevant and tailored advertising to you regarding our Platform. As part of this advertising, we may “share” certain identifiers (like IP address and email address), internet or other electronic network activity information (like information regarding an individual’s browsing interactions on the Platform), and commercial information (like the fact that a browser visited a page with home improvement tips) with advertising platforms and advertising networks. To opt out of our “sale” and “sharing” of your personal information as described above, you may follow the instructions on our “sale” and “sharing” opt-out page here. Please note that we also respond to and abide by opt-out preference signals sent through the Global Privacy Control. Any opt-out preferences you have exercised through these methods will only apply to the specific device/browser on which you made them. For more information on how to use the Global Privacy Control, see https://globalprivacycontrol.org.
Retention of Your Personal Information
We will retain your personal information for as long as reasonably necessary to provide the Platform and our services or until you delete or modify your information. We also reserve the right to retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
California Shine the Light Disclosure
If you are a California resident, you may ask for a list of third parties that have received your information for direct marketing purposes during the previous calendar year. If we have disclosed your information, this list will contain the types of information disclosed, and we will provide this list at no cost. To make such a request, contact us at [email protected].
California Do-Not-Track Disclosure
QuackQuack is committed to providing you with meaningful choices about the information collected on our Platform for third-party purposes. That is why we have provided links (above) to the NAI "Consumer Opt-Out" link, the DAA opt-out link, and a Google opt-out link. However, QuackQuack does not currently recognize or respond to browser-initiated Do-Not-Track signals, as the Internet industry is currently still working on Do-Not-Track standards, implementations, and solutions. Please note that Do-Not-Track is a different privacy mechanism than the Global Privacy Control browser choice referenced above.